The service voucher sector plays a vital role in society every day. It gives families some breathing space, enables people to continue living at home for longer, and creates formal employment for thousands of domestic helpers. That is precisely why this sector deserves a framework that is sustainable and workable.
Today, that balance is under severe strain. Many service voucher companies are reaching their financial limits. Margins are extremely tight, whilst the costs of wages, scheduling, supervision, training, administration and support continue to weigh heavily. These costs are necessary to ensure high-quality service provision.
In that context, further capping of administrative costs is not a structural solution. Anyone wishing to engage seriously in the debate must therefore look beyond the price alone.
If the service voucher scheme is to remain accessible to service voucher users, workable for domestic helpers and viable for businesses, a sustainable framework for the entire sector is needed. This requires consultation and a sense of responsibility on the part of the government, social partners and businesses.
Because a strong service voucher sector is not in the interests of just one party, but of society as a whole.
+ A better work-life balance.
+ Greater stability for single people.
+ An opportunity for older people to live independently at home for longer.
The sector offers stable, recognised employment with social protection. People are granted official status, thereby preventing them from slipping into the informal economy. Furthermore, the sector acts as a catalyst for opportunities for people who are re-entering the labour market after a period of absence.
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